Online Support

Unlimited support is available for all Idea Elan customers. We provide quick and detailed support through online meeting applications, phone calls, and emails.

Support Hours

Standard support hours are Monday-Friday (9 am EST to 7 pm EST). Emergency support is available by email 24 hours a day, 7 days a week.

Email Support

Available at

Telephone Support

Unlimited access for all users. 1-800-506-5905

Response Time

Idea Elan guarantees replies within one business day; average response time is under one hour.


Instant Online Chat and online meeting application support during business hours