Technical IssueTracking Module

Technical Issue Tracking and Analytics Module

Technical Issue

Issue tracking can be used by the user to send notifications of instrument issues to the manager. Tickets are automatically created, and facility admin can fix the problem, schedule maintenance, set downtime, and respond to the ticket. More so, downtime can be scheduled directly from the issue ticket. The status can change for scheduled, unscheduled, or in repair, depending on the type of downtime.

All issues and downtime can be reported on through the Technical Issue Analytics feature of Idea Elan Core Management Software.

There are multiple features to track:

  • Up and down time
  • Idle time
  • Repair time
  • Service days
  • How often, how long, and schedules of downtime and repair.

The analytic report can be calculated for months or years worth of time.