Technical IssueTracking Module

Technical Issue Tracking and Analytics Module

Technical Issue

The Technical Issue Tracking and Analytics Module can be used to notify the instrument manager of any equipment issues. Tickets are automatically created and sent to facility admin in order to fix the problem, schedule maintenance, set downtime, and respond to the ticket. Admin can send requests to instrument manufacturers directly from the ticket. More so, downtime can be scheduled directly from the issue ticket. The status can change for scheduled, unscheduled, or in repair, depending on the type of downtime.

Admin can generate issue and downtime reports calculated for months or years worth of time using the Technical Issue Analytics feature.

There are multiple features to track:

  • Up and down time
  • Idle time
  • Repair time
  • Service days
  • How often, how long, and schedules of downtime and repair